Refund policy
We want you to be happy with your purchase. Because we sell genuine used parts, each refund is assessed on its merits — the guidelines below explain what to expect.
When you’re entitled to a refund
- The part is faulty within its warranty period.
- We supplied the wrong part, or one not as described.
- Your rights under the Australian Consumer Law always apply.
How to request a refund
Contact us within 14 days of delivery at info@goldcoastcommodorwreckers.com.au or on 0420 126 742, and quote your order number.
Returns & processing
Parts must be returned in the condition supplied. Once received and inspected, an approved refund is issued to your original payment method, usually within 5–10 business days.
What isn’t covered
- Change-of-mind returns may incur freight and a restocking fee.
- Electrical parts that have been fitted.
- Damage caused by incorrect fitment or use.
See also our Warranty & Returns page.